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In response she apologized and said she would reach out and so forth to those involved and would “love the opportunity to put a positive spin on our day”. What happened was we were contacted and asked why we rated some areas poorly, where I ended up just writing it out in an email to the director of sale in response as it’s easier to explain. We are business owners and believe in giving feedback helps makes a business better. I did fill out the survey honestly after my experience. With all that and some other small things such as the AC, I wasn't happy but didn't expect anything to come out of it. My tables were also messed up, as in my mom and my husbands dad had passed away and our only other parents were seated no where near us. I asked when booking this venue and would have chosen another venue had I known it wasn’t close to private.
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If you are envisioning a coastal New England wedding, I cannot recommend this venue enough. We looked at almost every coastal venue from Maine to Rhode Island before choosing The Newport Beach House.
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The interior is clean, fresh, and unique from any other venue, and the exterior, well, is just gorgeous. The entire team did such a great job even just with keeping in touch with me on my wedding day for input while not becoming overbearing or intrusive (which, from experience with friends' weddings, is not an easy thing to do!) On top of all of this, The Newport Beach House is a beautiful venue - rain or shine. While all of this may seem trivial, it is truly a testament to the level of professionalism and expertise you get with Longwood, and The Newport Beach House in particular. And all of that was accomplished so discretely in that myself and guests would not notice the changes until after they were made. I felt like my vision was heard and followed in a way that I didn't know was even possible. Even just in regard to the setup of decor throughout the night - the decor changed with the flow of the event from room to room in a way that I could've never imagined, never mind requested. I seriously cannot say enough good things about the NBH - if you have your wedding here, it will be money well spent! Read More As the night went on, Ashly and our bridal attendant were so attentive and supportive, and really made sure that everything was going smoothly behind the scenes and that everyone was having a great time. The ceremony, cocktail hour, and reception all looked great, and I didn't notice at all as the staff transitioned the spaces from ceremony to cocktail hour to reception. My husband and I were even able to take some photos on the beach, which came out so beautifully because nobody else was on the sand! It really worked out perfectly, and I wasn't stressed about the weather at all because I knew we had a great rain plan that the staff would execute flawlessly. It finally stopped raining while the ceremony was happening, so we ended up opening the deck area and having an indoor/outdoor cocktail hour. We were able to take photos inside in the bar area, and they came out beautifully. Many of our guests didn't even realize that the ceremony was supposed to have been outside. We ended up having the ceremony inside overlooking the ocean, and it was completely gorgeous. Ashly and the rest of the NBH staff had the whole thing under control, with the rain plans ready to go for each component. Of course, this put a damper (pun intended!) on our outdoor ceremony, outdoor pictures, and outdoor cocktail hour. On the day of the wedding, it absolutely poured - there was a foot and a half of water in the street, flooding everywhere, etc. The venue staff and bridal attendant were fabulous too. In the lead-up to the day and during the entire event, I knew we were in the best hands. Ashly, our coordinator, was the MVP!! She was so responsive, organized, friendly, fun to work with.and did a great job dealing with my neurotic requests on timelines and what one might see as "small details." She is also great at organizing large groups and dealing with family members.
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Also, we wanted our guests to feel relaxed and to feel like they could really let their hair down, and I can definitely say, mission accomplished! From beginning to end, our day could not have been more perfect - but first, let's start with all the prep that went into it. I knew I'd be happy with the setup no matter what the weather was. I wanted to have an outdoor ceremony with an indoor reception (more on that later) and the best part of the NBH is that the rain plan for the outdoor ceremony was just as beautiful as the outdoor option. Se of elegance and style that we were looking for.